Returns & refunds Policy

Return and Refund Policy

We hope you are happy with your purchase but should you wish to return an item we may exchange within 7 days of delivery/sale. We only accept merchandize with all labels, stickers and tags and unworn. 

Please note we do not accept return on pants and bikini bottoms. 

We do not offer refunds, a store credit will be provided for the purchase amount. 

 

Exchanges

We hope you are happy with your purchase but should you wish to return an item we may exchange within 7 days of delivery/sale. We only accept merchandize with all labels, stickers and tags and unworn. For online orders you are responsible for the return shipping and delivery cost of new items. 

Please note we do not accept return on pants and bikini bottoms.

 

Return shipping

You are responsible for the return shipping. Returned items should include all Trouvai packaging, stickers, and tags. We recommend using a traceable method and we cannot be held accountable for lost packages. Please allow 7 days after we receive the returned items for your return requests to be processed.

THANK YOU.